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Smart Shelf Technology
Real-Time No CameraNo Survey Customer Satisfaction Analytics
Improve User Experience and Boost Business Performance
With the Wayvee device installed in-store and operating 24/7, 365 days a year, you’ll have access to customer satisfaction and engagement metrics of 100% of customers interacting with your shelf.
The Latest Innovation in C-SAT Analytics. No Camera, Powered by AI
Wayvee offers real-time customer satisfaction and engagement monitoring for in-store retail. Using Radio Frequency (RF) wave technology and proprietary AI algorithms, the Wayvee device analyzes customer emotional responses in a privacy-respectful manner. With no surveys or cameras involved, Wayvee provides instant feedback, allowing retailers to respond immediately, enhancing the user experience, and ultimately driving revenue growth.
Immediate Access to Data and Reporting in One Place
C-SAT data and other metrics are available with real-time reporting through a client dashboard, which integrates seamlessly into any data management system via Wayvee API, significantly reducing both cost and time for measurement.
Data Analytics
Get comprehensive reports that provides C-SAT score and other engagement metrics.
Performance Visualization
Upload your store plan and view graphs on how your retail space performs.
Industry Benchmarking
Benchmark your shelf against industry norms, excel beyond market expectations, and elevate customer satisfaction.
Make Data-Driven Decisions
Wayvee’s insights into sources of customer dissatisfaction, combined with actionable recommendations, allow businesses to quickly adapt their in-store environment. Retailers can adjust product placement or update rotating content to drive better outcomes and enhance the overall customer experience.
Store Performance
Analyzing customer interactions within a store allows retailers to identify what resonates most with customers, enabling them to adjust shelf layouts and product placement through A/B testing, ultimately increasing customer engagement and conversion rates.
Checkout Performance
Wayvee provides insights into customer satisfaction at checkout by measuring factors like user experience, wait times, and engagement. Retailers can use these insights to adjust staffing levels and streamline checkout processes, reducing wait times and enhancing the overall checkout experience.
Retail Media
Wayvee analyzes how retail media impacts conversion rates and evaluates Return on Ad Spend (ROAS). Additionally, its algorithm assesses the emotions customers experience in response to the content, allowing retailers to make data-driven adjustments to improve performance.
The Next Generation of Customer Experience Analytics
Wayvee brings online efficiency to offline satisfaction measurement, allowing stores to quickly respond to changes in customer satisfaction and enhance the overall user experience.
Instant Satisfaction Alerting
Receive immediate alerts about satisfaction drops through Wayvee’s dashboard system or any convenient communication tools, enabling quick reactions and effective problem-solving.
Shelf Insight Analysis
Get instant insights into shelf perceptions and their impact on sales, enabling quick adjustments for improved customer experience and sales performance.
Checkout Satisfaction
With over 60% of customer satisfaction hinging on checkout, Wayvee provides precise evaluations to enhance the final touchpoint of the shopping experience.
All-In-One Dashboard
One comprehensive view to manage and interpret complex consumer data, driving strategic business growth.
Shelf Efficiency Metrics
Understand how products perform on the shelf with insights into customer perception and pricing effectiveness.
Privacy-Driven Monitoring
Wayvee ensures customer privacy by utilizing advanced technology without relying on cameras or other privacy-intrusive methods.